Position Title: Golf Operations Manager, Livingstone Golf Course

Desired Start Date: Immediate

Please Email: info@golflivingstone.com

Reports To:  Owner/Superintendent

Position Summary:

Under the supervision of the Owner and Superintendent, the Golf Operations Manager is responsible for overseeing and organizing the daily golf operations at Livingstone Golf Course. The successful candidate will be a detail-oriented team leader with strong guest-centric, business and organizational skills, along with a passion for the game of golf. This is a year-round, salaried position.

Golf Operations Manager Duties and Responsibilities:

• Develops both Golf Operations and Food & Beverage department budgets.
• Recruitment, hiring, training, and supervision of all staff including assistant and teaching professionals, outside assistants, starters, and Food and Beverage staff.
• Oversee and enforce golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources.
• Implementation of policies/procedures.
• Regular scheduling and attending of staff meetings.
• Oversee merchandising for the golf shop.
• Oversee the rental and maintenance of golf carts.
• Oversee the reservation system, starting, and monitoring of play.
• Supervise the tracking and verification of all players.
• Enforce all rules and regulations governing golf course usage.
• Display leadership in guest hospitality, exemplifying excellent customer service.
• Oversee and approve all weekly golf staff time sheets/payroll, purchase orders, and invoices.
• Oversee the operations of a well-managed practice facility.
• Maintain close working relationship with the Superintendent and other department heads.
• Marketing Duties, build brand awareness through various promotional materials.
• Responsible with the Superintendent and Owner for financial results of the golf club, food and beverage and retail outlet.
• Prepares annual and monthly budgets for golf operations.
• Managing pretty cash and floats in both golf shop and café.
• Addresses guest complaints and resolves problems.
• Establishes guidelines for Golf Operations for employees to easily understand expectations and parameters.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Prerequisites:

• Strong organizational, planning and prioritization skills.
• Must be able to work under pressure and meet deadlines.
• Must have a valid driver’s license.
• Must have an engaging personality with good work habits.
• Maintain a credible golf game and remain current on teaching innovations.
• Self-motivated with the desire to promote and market.
• Strong communication skills, verbal and written.
• Strong leadership and strategic planning experience.
• Experience successfully managing a large staff.

Education:

Degree in Business Administration or Hospitality Diploma with relevant experience in management. Knowledge in MS Office suite, POS (Point of Sale Systems), Activity Management Systems and Inventory Software.

Experience:

Minimum of four 3 to 5 year’s experience as an Asst. Golf Manager or similar role from a private Golf club, Hotel or Resort.

Compensation:

To be negotiated.

About Livingstone: Livingstone Golf Course is a nine-hole facility located in the foothills of the Rockies, about 25 minutes from Calgary just off the Trans-Canada. This beautiful jewel boasts amazing scenery and wildlife, and a warm, friendly atmosphere. A new banquet facility built in 2022 just adds to the allure of this up and coming golf club.